Privacy Policy

This policy explains what Astrovya collects, why, who we share it with, and what you can ask us to do about it. It applies to everyone who uses the Platform.

1. Your consent

By creating an account and using the Platform you consent to the handling of your information as described here. Where we rely on consent, you may withdraw it at any time by writing to us — though some of the service may stop working without the data it depends on.

2. What we collect

Information you give us

• Account details: name, email address, phone number and password (stored only as a cryptographic hash, never in readable form).
• Birth details: gender, date of birth, time of birth and place of birth. These are optional at sign-up and are collected because they are what an astrological reading is based on.
• Consultation content: the messages you exchange with an astrologer.
• Reviews: any rating and comment you leave.

Information created by your use of the Platform

• Transaction records: wallet top-ups, per-minute charges, balances and order references.
• Consultation metadata: which astrologer, start and end time, duration, amount charged.
• Technical data: IP address, browser and device type, and server logs, used for security and debugging.

What we do not collect

We do not store your card number, CVV, UPI PIN, net-banking credentials or any other payment instrument. Payments are completed on the payment gateway's own secure pages. We receive only an order reference, an amount and a success or failure status.

3. Sensitive personal data

Under Indian data protection rules, some of what we hold — your password and your financial transaction records — is sensitive personal data. Your birth details and consultation messages are personal and private, and we treat them with the same care. We do not sell any of it, and we do not use the content of your consultations for advertising.

4. Why we use it

• To create and run your account and let you sign in.
• To show an astrologer the birth details they need to give you a reading.
• To deliver consultations and keep the transcript available to both participants.
• To process wallet top-ups and calculate per-minute charges accurately.
• To answer support queries and investigate disputes, refunds and chargebacks.
• To detect and prevent fraud and abuse.
• To meet legal, tax and accounting obligations.
• To send service messages about your account. Marketing messages are only sent if you opt in, and every one carries an unsubscribe link.

5. Who we share it with

• The astrologer you consult sees your display name and the birth details you have saved. They do not see your email address, phone number or wallet balance.
• Our payment gateway receives the details needed to process a transaction. It handles your payment credentials under its own privacy policy, not ours.
• Infrastructure providers (hosting, email delivery, error monitoring) process data on our instructions under contract.
• Authorities, where we are legally required to disclose, or to establish or defend a legal claim.

We do not sell or rent your personal information to anyone.

6. How long we keep it

• Account and profile data: while your account is open.
• Consultation transcripts: retained so both parties can refer to them in a dispute, and then deleted on request unless a dispute is open.
• Financial records: retained for the period required by Indian tax and accounting law, even after an account is closed.

Deleting your account

You can delete your account from your profile page. We remove your profile and personal details. We retain the financial records we are legally obliged to keep, and anonymised consultation statistics that can no longer be linked back to you.

7. Your rights

You may ask us to:

• confirm what personal data we hold about you and give you a copy;
• correct anything inaccurate — most of it you can edit yourself from your profile;
• delete your account and the personal data attached to it;
• stop sending you marketing messages;
• withdraw a consent you previously gave.

Write to info.jonark@gmail.com . We will respond within 30 days.

8. Cookies

We use a small number of cookies, almost all of them strictly necessary. See our Cookie Policy.

9. Security

We serve the site over HTTPS, hash passwords, protect forms against cross-site request forgery, and restrict access to production data to staff who need it. No system is perfectly secure, and we cannot guarantee absolute security — but if a breach affects your data we will notify you and the relevant authority as the law requires.

10. Children

The Platform is not intended for anyone under 18 and we do not knowingly collect data from children. If you believe a child has created an account, tell us and we will remove it.

11. International transfers

Our infrastructure providers may process data outside India. Where that happens we require protections at least equivalent to those described here.

12. Changes

We may update this policy. The "last updated" date above will change, and material changes will be notified in the app or by email.

13. Grievance Officer

• Email: info.jonark@gmail.com
• Address: 2nd Floor, 208, Rangila Park, Sudama Chowk, Mota Varachha, Surat, Gujarat 394101