Shipping & Delivery Policy

Astrovya sells online astrology consultations and wallet credit used to pay for them. We do not sell or ship any physical goods, so nothing is couriered and no shipping charges apply. This page explains how and when each service is delivered.

1. Wallet top-ups

• Credit is delivered to your Astrovya wallet as soon as the payment gateway confirms your payment, normally within a few seconds of paying with UPI.
• The checkout page updates by itself once the payment is confirmed. A payment link that is not paid within 10 minutes expires, and nothing is charged.
• Each top-up appears in your Payment history and wallet history with its order ID.
• If your bank shows a debit but your wallet was not credited, we credit or refund it in full once the gateway confirms the transaction (see our Refund & Cancellation Policy).

2. Consultations

• Consultations are delivered live, as a private text chat on this website, as soon as the astrologer accepts your request.
• An astrologer has 2 minutes to accept. If they do not, the request expires and you are not charged.
• The full conversation stays available under My Consultations after the chat ends.

3. Free tools

Daily horoscopes, the free kundli and the compatibility tool are delivered instantly on screen and need no payment.

4. Service area

The service is offered to users in India, payable in Indian Rupees (INR). You need an internet connection and a current web browser; there is nothing to install.

5. Delivery problems

If a top-up is not credited, a chat does not open, or a consultation is interrupted, write to info.jonark@gmail.com with your registered phone number and the order ID or chat date and time. We reply within 48 hours.