Terms of Service

These terms govern your use of Astrovya (the "Platform"), operated by Jonark Private Limited . By creating an account or using the Platform you accept them. If you do not accept them, please do not use the Platform.

1. Eligibility

• You must be at least 18 years old to create an account.
• You must provide accurate registration details and keep them current.
• One person may hold one account. Accounts may not be shared, sold or transferred.

2. What the Platform is

We provide the technology that lets you find an astrologer and hold a private text consultation with them. We are an intermediary. The astrologers are independent practitioners, not our employees or agents. The content, accuracy and quality of any consultation is the astrologer's own, and we do not verify, endorse or take responsibility for the opinions they express.

3. Your account

• You are responsible for keeping your password confidential and for all activity under your account.
• Tell us promptly if you believe your account has been accessed without your permission.
• You may close your account at any time. Closing it does not entitle you to a refund of a used balance.

4. Wallet and billing

Consultations are prepaid from a wallet held in your account.

• You add money to the wallet through a secure third-party payment gateway. We do not store your card, UPI or bank credentials.
• Wallet balance is credit for consultations on this Platform only. It is not a deposit, it earns no interest, and it is not transferable to another user.
• Each astrologer sets their own per-minute rate, displayed before you start.
• You must be able to afford a minimum number of minutes before a chat request can be raised. That minimum is shown on the astrologer's profile.
• The first minute is charged when the astrologer accepts and joins. Each subsequent minute is charged as it begins.
• A minute already in progress when the chat ends is not charged.
• If your balance cannot fund the next minute, the chat ends automatically.
• Every debit and credit is recorded in your transaction history, which you can review at any time.

Full details are in our Pricing Policy and Refund & Cancellation Policy.

5. Consultations

• Consultations are text chat only. We do not offer voice or video calls.
• An astrologer may decline or end a consultation at their discretion, including where a user is abusive.
• Chat transcripts are stored so that both parties, and our support team, can refer to them in a dispute.
• Response times vary. Being online is not a guarantee that an astrologer will accept your request.

6. Acceptable use

You agree not to use the Platform to:

• harass, abuse, threaten or impersonate anyone;
• request or offer anything unlawful;
• solicit an astrologer to take the consultation off the Platform, or to pay them directly;
• share another person's private information without their consent;
• scrape, reverse-engineer, overload or interfere with the Platform or its security;
• upload malicious code or attempt to gain unauthorised access to any account.

7. Prohibited consultation topics

Astrologers on this Platform must not offer, and you must not request, anything in the nature of black magic, occult rituals, curses, vashikaran, exorcism or any practice claiming to control or harm another person. We also prohibit any consultation that purports to predict death, to diagnose or treat illness, or to determine the sex of an unborn child, the last of which is an offence under the Pre-Conception and Pre-Natal Diagnostic Techniques Act, 1994. Accounts used for these purposes will be terminated.

8. No professional advice

Consultations are for guidance and personal reflection. They are not a substitute for professional medical, psychiatric, legal, financial or investment advice. Decisions you take after a consultation are yours. See our Disclaimer.

9. Reviews

After a completed consultation you may leave a rating and comment. Reviews must be your honest experience. We may remove a review that contains abuse, personal data or material unrelated to the consultation; we do not remove a review merely because it is unfavourable.

10. Intellectual property

The Platform, its name, design, text and software are owned by us or our licensors and may not be copied or reused without written permission. Content you submit remains yours, but you grant us a limited licence to store and display it as needed to operate the service.

11. Suspension and termination

We may suspend or terminate an account that breaches these terms, that we reasonably believe is being used fraudulently, or where we are required to do so by law. Where an account is terminated for a breach, any remaining wallet balance may be withheld pending investigation.

12. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to your use of the Platform is limited to the amount you paid us in the three months before the event giving rise to the claim. We are not liable for indirect or consequential loss, or for any decision you take on the basis of a consultation.

13. Indemnity

You agree to indemnify us against claims, losses and reasonable legal costs arising from your breach of these terms or your misuse of the Platform.

14. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including network or power failure, acts of government, natural disaster or industrial action.

15. Changes to these terms

We may update these terms. The "last updated" date at the top of this page will change, and material changes will be notified in the app or by email. Continuing to use the Platform after a change means you accept the revised terms.

16. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Surat, Gujarat have exclusive jurisdiction over any dispute arising from them.

17. Contact

Questions about these terms: info.jonark@gmail.com .